Return policy



You can initiate a return within 7 days from your delivery date. If you receive a wrong, damaged, defective, or counterfeit item. Otherwise, the package will be null and void, it won't be accepted for return.


When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. We recommend that you keep the original carton and packaging material for a smooth and easy return. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.


Return requirements

·         Proof of purchase (order number, invoice, etc.)

·         The reason for the return must be in accordance with the terms of acceptance of returns (please see terms in the table below)

·         Original packaging – the manufacturer packaging

·         Any free promotional items – gifts or accessories delivered with the purchased item

·         Valid return reason – please refer to the section below for the details

In this case the product should be returned including the attached free gifts else the return process will be rejected.

We will check the product to be returned. If it is found that there are no damages resulting from misuse, the value of the product will be refunded in the manner suitable for you.
Refund will be made within a maximum period of 5-7 days after the competent team receives the returned product. If during the inspection process it is found that the product to be returned is free of the reason stated in your request, the value will not be refunded and the product will be returned to you.

How do I return an item/ What happens once I have returned an item?

For any return request please please call +256 200 902 955

What happens once I have returned an item?

·         We will perform a careful quality check.

·         If the claim is valid we will refund you according to your requested refund method.

How much time do I have to return a product?

•  All items sold on zicoppstores, under certain conditions, can be returned within a period of 7 days from the delivery date. .


For defective items, note that you have 7 days to return your product. After this period, we do not accept returns.

How do I send my product to zicoppstores?

We will make 2 attempts for pick up after you submit the return request.

However, after 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.


Please ensure that the package of the returning item is in good condition for the return; any package found to be damaged will be rejected by our agent during collection or sent back after quality check is done

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines, For any inquiries contact us

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
"Note that we will make two (2) attempts to return the product to you at no cost. However after two (2) failed attempts, we will cancel the return process and store the product at our warehouse for up to seven (7) days awaiting your collection. If you do not collect the product within these seven (7) days it will be deemed as forfeited and we will dispose of in accordance with the Ugandan law"

I received something I didn't order. What now?

On delivery, kindly ensure to verify that the item delivered is in good condition and reject if it does not match your order. In the case you accept it from the delivery agent, you can still return it within 7 days (with seal not broken).

Do I have to return all products in my order?

No, you do not have to return your entire order, you can return any free promotional items – gifts or accessories delivered with the purchased item.

Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 7-day return period from the delivery date. For any inquiries  Contact Us.  If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

Do I have to return the free gift when I return a product?

Yes, any free gift must be also be returned.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to.

What is the "Shipped from Overseas" return policy?



Defective Item

Item is damaged upon delivery or not according to manufacturer’s specification

Wrong Item

If you received an item different from what you ordered.

Change of Mind

Please ensure the seal is not broken nor tampered with especially Electronic items.

What if I have a missing item in my package?

We will only be liable if the missing item is reported on the spot. Please ensure to countercheck during pickup/delivery to confirm if all the mentioned items (What's in the box) have been delivered.