+256 394505396
+256 394505396
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Cancellation policy

ORDER CANCELLATION POLICY

 

We understand that there may be times when orders need to be canceled. Buyers can request a cancellation, but generally only sellers can cancel an order. We encourage sellers to accept a buyer's cancellation request as long as they haven't yet shipped the item.

 

When a seller can cancel an order

A seller can cancel an order if:

  • The buyer asks to cancel the order and they haven't shipped the item yet
  • The buyer hasn't paid within the time allowed
  • The buyer used the wrong shipping address when they completed their purchase
  • The item is out of stockWhen a buyer purchases more than one item, the entire order will be canceled. Sellers can't cancel individual items when multiple items 

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