REFUND POLICY

If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, this quality evaluation process may take up to 7 days for Kampala and outside of Kampala. We will send you an email notification once return examination completed.

Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Time to get reimbursed after the examination done

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at the warehouse.

I have bought an item on promotion or with a voucher. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for $80 and its original value was $100, we will refund you $80.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid.

Will I get refunded the "International Shipping Fee" for overseas products?

The International Shipping Fee is NON-REFUNDABLE in case of any return however an exemption is applicable to returns due to quality or wrong item.